MSys, Inc is a leading Information Technology Consulting, Services and Business Process Organization that pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Desktop Support Specialist

Years of Relevant Experience: 2 years help desk or customer service experience. Certification in one or more is preferred: A+, Network +, MCSA, MSCDT or CCNA.

Role Description:

- Responsible for the execution of Service Desk contact, problem, incident and request management policies and procedures.

- Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

- Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

- Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.

- Responsible for logging incidents and problem resolution activities into a computerized tracking system.

- Responsible for maintaining a robust and accurate knowledge base repository.

- Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.

- Responsible for generating help desk related performance statistics, as required.

- Responsible for training support staff, as required.

- Responsible for performing other tasks, as assigned.

Required Skill

- 4+ Years of experience in Windows XP

- 3+ Years of experience in Working in a computer technical environment

- 1+ Years of experience in Function as support directly to help desk & Windows 7

- Experience troubleshooting, installing, upgrading, and repairing PCs

Desired Skill

TCP/IP Networking skills.

- Automated help desk application tools.

- Experience with comprehending functional and technical documentation.

- Customer service, oral, and written communication

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